How do I return an item?
With the exception of the following listed items, all purchases made from RSS DEFENSE carry a seven (7) calendar day return period that starts the day of receipt of the order as reported by the delivery service. Within that time, a customer may return items ordered for a full refund (less shipping costs if the entire order is returned) as long as they are unopened, unused, and with proof of purchase. If the packaging has been opened, the items may still be returned. However, any returned item will be subject to a 20% re-stocking fee. Please make sure you check your order prior to your check out/payment. For example if you ordered a muzzle brake from RSS DEFENSE and it did not fit your weapon system, make sure the item is still in its original packaging, undamaged, and unscratched. For bolt carriers for 308 please contact us for fitment prior to finalizing your order. Certain 308 Bolt Carrier Groups may not fit certain platforms.
Order cancellations for rifle, pistols, or upper builds, will be assessed a 20% restocking fee
The following items may not be returned, and all sales are considered FINAL.
Prior to returning an item, please send an email to firstname.lastname@example.org referencing the order number, proof of purchase, the reason for the return, and item(s) being returned. Any shipment that arrives without prior notification will be marked "Return to Sender" and returned at the sender's expense.
The customer is responsible for arranging shipping of any returned items. RSS DEFENSE highly recommends the use of an insured, trackable method of returning products such as UPS or FedEx. Responsibility for product safety and damages in transit while returning items is the responsibility of the customer, not RSS DEFENSE. Once the returned item is received, the customer will be notified of the progress of the return.
Returned orders that qualified for free shipping will have the actual cost of shipping deducted from the returned amount.